GENERAL
Do you offer Free Dropship Service?
Yes we Offer Free Drop Ship Service.
How do I reach you?
I have Forgotten my Password. / How to retrieve my password?
When you get to the Log In page, click "Forgot your password?" link below the email and password fields Then fill in your email address and a new password will be e- mailed to you.
Import Taxes and Other Fees
There is NO Taxes and other Charges
Where are you Located?
The whole manufacturing cycle, from casting to the finished product is carried out in our factory located in the suburbs of Bangkok, Thailand
ORDERING
Do you also supply free sample packs?
We do not supply free samples.
Do you send tunnels, plugs and earrings in pairs?
Our products are sent as single items. You only receive a pair when this is explicitly stated in the item description, e.g.: "Sold as a pair".
How can I place an order?
How do i Get Quantity Discount?
Quantity Discounts are automatically calculated when you purchase the same style and same color.
Is there a minimum order amount or minimum order value?
There is no Minimum Order amount.
PAYMENT
Can I pay cash on delivery?
We do not offer cash on delivery.
Do you accept all types of payment? Can I get the payment instructions?
We accept the following:
Online (Instant & Automatic) Payments:
- Pay Pal
- 2checkout (credit/debit cards)
Offline Payments:
- Bank Transfers
- Western Union
If you select 1 of the offline payment methods (Bank-TT, Western-Union) the payment instructions will be sent to your email when you complete your checkout on our website
SHIPPING and RETURNS
How many days it will take to receive my order?
For United States & Canada
All the USA orders are shipped (grouped) in a day or two (business days) from Thailand by express post to our hub in Texas. The total shipping delivery time taken to reach the customers in the United States will be 5 - 7 days because they will reach as a group to our hub in Florida by express post and the items will be dispatched individually to our customers.
For Europe
All the Europe country orders will be shipped (grouped) in 1 – 2 days from Thailand by express post to UK. Then all the orders will be shipped out from UK to the estimated location in Europe through Royal Mail which will reach the destination faster within 5 – 7 days. We are shipping directly from our factory in Thailand to our shipping center in UK where all shipments are forwarded to our customers.
As the final shipment comes from UK, our customers from countries within the European Union don't have to pay customs duty. You also don't have to pick up any shipments at the customs office, you will receive all shipments directly from your national post service without any additional costs.
For Other Countries
Shipping to countries like Australia,South Africa or any other continents we use Thailand Postal Service. It will take 7 to 10 Days to reach you.
How much will be my shipping cost?
All our shipping rates is flat rate 4.98 USD.We also have a FREE WORLDWIDE SHIPPING option for orders over $US25.00.
What is Your Return Policy?
We accept return of all products that are defective, or shipped in error. Returns must be made within 7 days of you receiving the order. We give store credit for returned merchandise Return (postage etc.) costs are not credited or refunded.
