Help Desk-Body Jewelry and Silver Jewelry Manufacturer

minimum order

Question: my order
Will the tracking number change when it gits to the states? If so what will it be? An has the order left from over sees yet? Thank You For Your Time And Passents.. Sincerly Yours Brian Heiny

Solution: The tracking number is the same as it is. It was already left the country of origin and will be updated to the USPS as soon as they have in their custody. Thank you.

[--- UPDATED: 3/15/2007 11:43:40 PM BY AGENT: Peter ---]

Question: online order
I have written you a couple of letters and I have not received nothing yet. I was wondering if my order was done processing and if there was a tracking number so I can track it or if you can tell me when it's been shipped out so I know when I will be getting them. Please resopnd to this letter, the items that I got were a birthday present and so far its going to be late. Please let me know what is going on. Thank You

Solution:

We will ship your order today, 19^th March 2007 through UPS. This shipping method probably takes 2-3 working days before reaching your shipping address.

[--- UPDATED: 3/19/2007 2:54:22 AM BY AGENT: Peter ---]

Thanks for your inquiry. Your order is still processing and we are waiting the jewelries from our factory. I will send you the shipping confirmation after the shipment. We apologize for the delayed shipment of your order.

[--- UPDATED: 3/18/2007 7:20:28 PM BY AGENT: Peter ---]

Question: shipping cost
I would like to order following items but was wondering if you could ship by ordinary registered mail to cut shipping costs? Best regards smykkeborsen Conny Anfinsen Description Quantity Price Total KSMTO17 - Handmade Fancy Plain Neck Chain 10 $ 6.99 $ 69.90 PACTON047 - BioFlex Tongue Bar with Logo 15 $ 0.56 $ 8.40 SSPBTP005 - Celtic Designed Plain Tongue Ring 5 $ 1.49 $ 7.45 PACBLY052 - Chandelier Jeweled Designer Navel Shield 10 $ 3.29 $ 32.90 PAC60ES002 - UV Silicone Rose Ear Studs in a 60 pair Tray 1 $ 18.99 $ 18.99 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 BSS002 - Metal Rose Spinal Belly Button Ring 2 $ 2.65 $ 5.30 PAC12ES009 - 5mm CZ Ear Studs in a 12 pair Tray 2 $ 6.99 $ 13.98 KSHOT056 - Jeweled Flower Dangling Silver EarRing 3 $ 5.49 $ 16.47 KSHOT057 - Mix Size Hoops EarRing 5 $ 1.99 $ 9.95 Excludes shipping, taxes and handling $ 220.44

Solution: Hi! Thanks for your approach. Yes, we can ship this order to Registered Air Mail and the shipping charge will be inform you soon after you have place your place order. If you need more information please write back. Thank you!

[--- UPDATED: 3/19/2007 8:22:05 PM BY AGENT: Peter ---]

Question: WRONG ADDRESS!!!!!
Hello, I placed an order on February 18th, 2007. The address is wrong. I do NOT live at 163 Hixon Road. The correct address is 162 Hixon Road. Please let me know how we can correct this. If you could provide me with who the shipping carrier you use maybe I could cantact them. I have quite a few item in my package and am a little concerned about them getting here. My order number is 15113, for a total of $44.81. You can contact me at 905-531-9221 or email me at lisahazineh@cogeco.ca I really appreciate you time Lisa

Solution:

Thanks for your approach. I have already emailed to the customer service of the Canada Post and requested them to re-direct the delivery of the package to 162 Hixon Road. I have used your email for further notification for this matter. If you need more information please write back.

[--- UPDATED: 3/24/2007 12:13:46 AM BY AGENT: Peter ---]

Hi. Your order number 15113 has placed on March 18th and not February 18th. Your order has already shipped through Registered Air Mail with tracking number RC616751454TH. You can take information for the status of the shipment through the Canada Post. We cannot change anymore the shipping address because the package is already on its way for delivery. Thank you.

[--- UPDATED: 3/23/2007 7:53:43 PM BY AGENT: Peter ---]

Question: shipping costs
hi, i am about to start up a business in england and i was wandering if i could have some info on shipping costs. thank you. gemma morrison

Solution:

Hello, thanks for your approach. The shipping charges for retail are as follows:

Registered Air Mail --------- $4.98 (7-10 delivery days)
EMS ----------------------------- $19.98 (3-4 delivery days)
FedEx/UPS ------------------- $24.98 (2-3 delivery days)

While on wholesale the shipping charge is different, it depends upon the order value.

Order Value (US$) -------- Shipping (US$)
200 to 250 ------------------- 39.00
250 to 500 ------------------- 48.00
500 to 1000 ----------------- 55.00
1000 and above ----------- 75.00
Above 10000 ----------------Free shipping

If you need more information regarding the shipping charges or any matter that concerns our services feel free to send us email. Have a nice day and thank you!

[--- UPDATED: 3/28/2007 7:42:28 PM BY AGENT: Peter ---]

Question: price fore belgium
hello my name is sanny ame from belgium. My question is how match are the prices in euro s and cane i order for belgium 1 product and how much is that than excuus for my bad english :-) sanny

Solution: Hi Sam, The prices in euro is depends upon the current conversion of euro to dollar. In the sending of your payment there is an currency option there. Just click the appropriate currency you wish and it automatically convert the payment for your order. You can also order a only one (1) product. If you need more information please send us email. Thank you!

[--- UPDATED: 4/1/2007 8:04:02 PM BY AGENT: Peter ---]

Question: What is Price Match?
What is price match and how can I offer a price?

Solution:

Hi,

Thanks for your email.
The minimum is $200 for wholesale and for retail no minimum.
Price Match:
This is the option to let us know the competitor site and their listed price. If their listed price is less than our price we will try to give better price than our competitors to win the deal. As we are the manufacturer we can beat any advertised price.
Make an Offer:
Our listed price is for a single piece and sometimes for a group. If you are in need of big quantity you can make on offer for the particular item. This is our concept and let me know if you need any more information and have a great day !!

Thanks & Regards,
Matt

Question: Order
Greetings We are Tattooland in Greece.We are old customers of yours and we have met at your old shop.We now opened a new store and want to start a new cooperation with you.I would like to order some belly rings(a small order for the beggining)and I would like to ask how I can make the order.Do you have an existing ordering form or should I make my own ordering form?Also are there any special discounts for large orders,because I intend to do only large orders in the future.I will come visit you by September but now I would like to make an order as soon as possible. Thank you

Solution: Hi, thanks for getting back to us. We have our online shopping form please go to this link for your wholesale order http://www.piercebody.com/wholesaleshop/shopcustadminlogin.asp you need to register first before you can log in and start shopping. For your small order which does not have a total sales value of US$200 please go to our retail website http://www.piercebody.com/retailshop/shopcustadminlogin.asp same with through you need to register the log in to start shopping. For the discount that you are asking you can avail our coupon discount at this link http://www.piercebody.com/retailshop/shopcustadmin.asp If you need more information please write back. Thank you and have a nice day.

[--- UPDATED: 5/22/2007 7:14:46 PM BY AGENT: Peter ---]

Question: purchase from your eBay shop
hi there, in the past i have purchased several lots of products from you but through your eBay shop. I was just wondering if you still sold on ebay? and if so...what is your eBay username/shop name? (as i know it was different to your website name). i have tried finding your shop but had no luck and i would like to make another bulk order from you, but not through your website. I prefer to purchase through eBay as i can purchase more items but in smaller lots and pay the one low cost shipping fee. if you could get back to me asap that would be great. thanks

Solution: Hi Sam, thanks for your approach. We have new store in eBay at http://stores.ebay.com/Piercebodycom. If you need more information as far as our eBay store in concern please send email to lynneth@piercebody.com. Thank you and have a nice day!

[--- UPDATED: 7/12/2007 7:06:41 PM BY AGENT: Peter ---]

Question: Drop shipping time to customers
Hi, I have an eBay store and have always thought about drop shipping some of my items, but I have always feared the time it could take for my buyers to receive their items or for some reason they may never get their items and I would have no control over it. Where do the products ship from? Can you tell me from the time you receive the order how long does it take for my buyer to receive their item and what if something happens and they don't receive it, how does that get resolved. If the buyer has to return their item for a refund or replacement, how does that work? I would love to use my eBay store to sell hundreds of your items, but I want to make sure I don't jeopardize my 100% positive feedback. Thanks!

Solution:

Dear Cynthia Elmore, thanks for your approach. We assure you that all your future drop ship orders to our company will be safe and it will be deliver to your respective customers. The order will be ship from Thailand. Usually we ship retail orders on the same day depending upon the availability and quantity of the order. The delivery days varies on the shipping method to be use please refer to this link for our shipping method and shipping charges http://www.piercebody.com/forums/topic.asp?TOPIC_ID=158 . We have a systematic updates for all retail orders (including drop ship orders) please refer to this link for the future email to be sent to you after we have your order http://www.piercebody.com/forums/topic.asp?TOPIC_ID=171 . We will refund and give replacement for the items (cause by our negligence) after we receive the goods to be return. If you need more information please send us email to care@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 7/26/2007 7:39:38 PM BY AGENT: Peter ---]

Question: product feed file
We'd like to start drop shipping with your company, just a few questions: 1. do you have product feed file which contains all the product information and the product image files? 2. where will you ship the item from? how long does it usually take? 3. does dropshipper pay for each order or do a lumpsum pay each month? thanks, Michael

Solution:

Hi, thanks for your help desk issue. Please download this file for your the items and the prices for our jewelry product.
For retail: http://www.piercebody.com/retail.xls
For wholesale: http://www.piercebody.com/wholesale.xls
The images you can take it directly from our website. We will ship the order from Thailand. The shipping delivery days depends upon the shipping method to be use. Please refer to this link for our shipping methods and charges http://www.piercebody.com/forums/topic.asp?TOPIC_ID=158 .You required to pay for each order. If you need more information please send email to care@piercebody.com. Thank you and hoping to hear from you soon.

[--- UPDATED: 7/26/2007 7:31:15 PM BY AGENT: Peter ---]

Question: labrets
I have searched your retail section thoroughly and cannot find the specific item - BLT192.

[--- UPDATED: 9/19/2007 12:31:53 AM BY JO ANN CROSSLEY ---]

I would like to buy bio-flex labrets (1.2mm x 9mm x 3mm) with push-fit gems but you only have them in your wholesale shop and not in retail - can I buy 10 - 20 sets please?

Solution: This item can be seen to our wholesale section http://www.piercebody.com/wholesaleshop/images/2007/BLT192a.gif Please send us email to retail@piercebody.com for your order and I will be sending you the invoice as soon as possible. Thank you and have a nice day.

[--- UPDATED: 9/19/2007 1:23:08 AM BY AGENT: Peter ---]

Thanks for your approach. You can buy this item also in our retail section. The prices will be doubled if in the retail price. Please send us email to retail@piercebody.com if you need more information. Thank you!

[--- UPDATED: 9/17/2007 8:21:00 PM BY AGENT: Peter ---]

Question: canada
Was wondering it you did international orders. Im a registered business in Ontario Canada. hope to be putting an dorder soon. Thank you Bertrand Labelle

Solution:

Hi, Thanks for your approach. Yes, we are accepting orders from Canada and worldwide. Actually our customers are mainly from United States, United Kingdom, Canada, Australia and other Western and European countries. We are hoping for your orders from us in the near future. If you need more information please send us email to care@piercebody.com. Thank you.

[--- UPDATED: 10/4/2007 8:15:25 PM BY AGENT: Peter ---]

Question: Product information
Hello, the item NBBLY002 is complete balls and shaft, or just the balls ? have a nice day Thierry

Solution: Hi, thanks for your approach. Item NBBLY002 is complete ball and shaft. If you need more information please send us email to care@piercebody.com. Thank you!

[--- UPDATED: 10/7/2007 10:22:05 PM BY AGENT: Peter ---]

Question: more information needed
what if i bought from the retail i dont have minium to buy?

[--- UPDATED: 10/11/2007 4:43:10 AM BY kim ---]

i would like more information on buying and selling retail. if i bought wholesale do you need tax id? Thanks Kim

Solution: Yes, if you buy this item to retail there is no minimum purchase required. But the price will be doubled. If you need more information please email us to retail@piercebody.com. Thank you!

[--- UPDATED: 10/11/2007 7:26:37 PM BY AGENT: Peter ---]

Hi Kim, thanks for your approach. If you buy to our wholesale section just reach the minimum purchase of US$200 and no need for the tax ID. If you have any more query please send email to our wholesale department at wholesale@piercebody.com. Thank you!

[--- UPDATED: 10/9/2007 7:25:33 PM BY AGENT: Peter ---]

Question: HElp
I don't Know how can I buy and receive the products in Brazil. Where I can pay my purchase?

Solution: Hi, thanks for your approach. You can place your order in the website and you can also pay online through worldpay or paypal. You need to register first before you can place order. If you have problem in placing your order online you can send it by email. We are shipping orders to Brazil by Registered Air Mail (retail) and UPS/FedEx and EMS for wholesale. If you need more information please send us email to care@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 11/2/2007 8:30:30 PM BY AGENT: Peter ---]

Question: Dermal Anchor Piercing
Hello, What is dermal anchor piercing for what part of body jewelry? ears, bose , belly..please advise. Regards, tany

Solution: Hi, thanks for your approach. This dermal piercing can be use in any part of the body. It is a piercing jewelry wherein the anchor of it is inserted on the skin and only the jewel or logo can be seen. If you need more information please send us email to support@piercebody.com. Thank you!

[--- UPDATED: 11/2/2007 8:22:47 PM BY AGENT: Peter ---]

Question: Drop shipping questions
hello, dropshipping with piercebody sounds great but I still have a few questions in my head. If I do dropship, I plan on doing it on ebay and so my first question is, does it matter how much I sell the item in the auction? or do you guys give us a retail price we should sell it for? my second question is, do I actually have to have the item when I put the auction up? for example, I will post up a auction for an earring I found in your website but I do not own it, then the buyer pays me, then I use the money I recieved from the seller to pay piercebody? My last question is, how do I go about with stickers and labels with my info? I am very insterested in drop shipping and would like to know any information that is needed.

Solution:

Dear Alan, thanks for your query and for your interest for our drop shipping. The price for our drop ship will likely follow the retail price. However if your order for your drop ship order meet the purchase value of US$200 you can follow the wholesale price. You can use the payment send by your customer or you can use your own money by paying for the item/s you have buy from us. Then you can collect from your customer the total payment of the goods. In the package, it automatically stated your name as the sender. We can print the returning address here for you. But if you have your own sticker it would be better. We will not indicate any signs that the package is come from our company name except for the returning physical address. If you have any other query please write back. Thank you and have a nice day.

[--- UPDATED: 1/10/2008 2:42:15 AM BY AGENT: Peter ---]

Question: Drop Shipping for your company
To whom it may concern, I would like to become a drop shipper for your company. I tried to signup on your website but the link does not work. I am extremely interested in representing your products on our website. Please send me any link you may require for me to become a drop shipper. Thank you. Sincerely, Terese Skinner W&T Enterprises Syracuse, NY USA

Solution:

Hi, thanks for your approach and your interests to be our drop ship customer. Please register to this link and you can start placing your drop ship order http://www.piercebody.com/retailshop/shopcustregister.asp if you need more information please write back. Thank you and have good day.

[--- UPDATED: 1/20/2008 8:39:04 PM BY AGENT: Peter ---]

Question: an other way to send
hi, i just wantto know if you can send via fedex? do you work with them, because it's better for me. Thanks you for answering fast.

Solution: Hello, thanks for your approach. Yes, can send your order by FedEx as you have requested. If you need more information please write back. Thank you!

[--- UPDATED: 2/13/2008 8:33:59 PM BY AGENT: Peter ---]

Question: shipping
how come i brought $27 worth yet you still are trying to make me pay for the shipping don/t you hold up to your word $25 and you do not pay shippinh thanx wilma

Solution:

Hi, thanks for your approach. If you place order of US$27 it is now entitled for our free shipping. We are holding our promotion on free shipping for retail orders and just send us by email your order and I will be sending you the invoice for it. If you need more information please send us email to retail@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 2/18/2008 12:03:07 AM BY AGENT: Peter ---]

Question: Shipping costs and Shipping Method
Please advise of your shipping charges and shipping method (ie UPS, FedEX) as well as estimated shipping times. I am interested in placing a wholesale order. Best regards,

Solution: Hi, thanks for your approach. Our shipping charges to wholesale is depending upon the order value and we are sending orders thru UPS and FedEx. Please refer the shipping charges below.

Order Value ------------------------ Shipping Charge
US$200 to US$250 ------------------- US$39.00
US$251 to US$500 ------------------- US$48.00
US$501 to US$1000 ------------------ FREE SHIPPING
US$1001 and above ------------------ FREE SHIPPING
Above US$10000 ----------------------FREE SHIPPING

If you need more information please send us email to wholesale@piercebody.com Thank you and have a nice day.

[--- UPDATED: 2/18/2008 7:28:48 PM BY AGENT: Peter ---]

Question: PREVIOUS ORDERS
Hi Can you tell me why for the last week i cannot review my previous orders

Solution:

Hi Bob, thanks for your approach. Please log in to your account and your previous orders are all listed there. The problem might due to our website maintenance and update to our website. We apologize for this inconvenience. If you need more information please write back. Thank you!

[--- UPDATED: 2/25/2008 8:18:03 PM BY AGENT: Peter ---]

Question: =/
i bought jewelry like 2 weeks ago from here and the total was only $25.00 and now the site wont let me buy anything under a minimum of $200.00.....Whats up with that?

Solution: Hi Elizabeth, thanks for your approach. Hopefully this problem occurs when you have place the order to our wholesale website. Please check if it is so and go to our retail website for orders less than US$200. If you need more information please send us email to care@piercebody.com Thank you and have a nice day.

[--- UPDATED: 2/24/2008 9:06:03 PM BY AGENT: Peter ---]

Question: money order
I accidently hit the money order button when i placed my order, thats fine but now what do i do, i really need this stuff, do i have to send u the mo ney order then you ship me the merch., im just really confused

Solution:

Hi Beth, thanks for your approach. If you wish to change the payment method by credit cards or send your payment by paypal please let me know and I will be sending you the payment links. However, if you prefer the money order which takes a longer time for us to receive please send it to our main office in Thailand. If you need more information please send us email to retail@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 2/28/2008 10:08:56 PM BY AGENT: Peter ---]

Question: questions
i placed an order and need the confirmation number. also i put the payment type as pay by check. can i do so online?

Solution: Hi Ben, thanks for your approach. Your order number is 17098. Yes, you can pay the order online. Please use this link in paying by credit cards https://select.worldpay.com/wcc/purchase?testMode=0&instId=40862&�cy=USD&amount=22.85&cartId=17098
You can also send your payment by paypal please visit this link for you to sign up https://www.paypal.com/mrb/pal=5UYA8YD7KNRP6
If you need more information please send us email to retail@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 2/29/2008 7:10:47 PM BY AGENT: Peter ---]

Question: Can I go to your shop and buy? I'm in Thailand

I live in Thailand and wish to get it as I paid off. Can I go and buy these items from your shop in Charoenkrung? Thanks

Solution:

Hi, thanks for your approach to our help desk. Yes, you can come and shop with us to our shop in Charoenkrung. Please get back to us if you don�t know the exact place where our shop is located. If you need more information please write me back. Thank you and have a good day.

[--- UPDATED: 3/6/2008 12:23:57 AM BY AGENT: Peter ---]

Question: return policy...???

Where do I go to read your return policy? I haven't been able to find it. Could you send me a link please. Thank you.

Solution:
Hi, thanks for your approach to our help desk. Our return policy can be read on the 13th and 15th statements to this link http://www.piercebody.com/terms.html under wholesale special offer. If you have any other query please get back to us. Thank you!

[--- UPDATED: 3/7/2008 7:16:19 PM BY AGENT: Peter ---]

Question: didn't enter credit card information
I must have hit the wrong button because the web site didn't ask for my payment information. How do I get you the information?

Solution: Hi, thanks for your approach to our help desk. Please send your payment by credit cards using this link https://select.worldpay.com/wcc/purchase?testMode=0&instId=40862&�cy=USD&amount=33.17&cartId=17155 and for paypal please sign up here https://www.paypal.com/mrb/pal=5UYA8YD7KNRP6 . If you need more assistance please send us email to retail@piercebody.com. Thank you.

[--- UPDATED: 3/7/2008 7:06:11 PM BY AGENT: Peter ---]

Question: International shipping

Hi! I was wondering how much does international shipping cost? Is it free if you purchase over $25 USD? Thanx for your time.

Solution:

Hello, thanks for your approach to our help desk. We have a flat shipping charge for international shipment and it's US$4.98. We have a free shipping too and the total purchase value must be US$25.00. If you need more information feel free to send us email to care@piercebody.com. Thank you!

[--- UPDATED: 3/21/2008 9:13:21 PM BY AGENT: Peter ---]

Question: PAYMENT

DO YOU ACCEPT CHECKS OR MONEY ORDERS ? THANKS

Solution:
Hi, thanks for your approach to our help desk. Yes, we are accepting payment by cheque and money order. If you need more information please don't hesitate to send us email to care@piercebody.com. Thank you!

[--- UPDATED: 3/23/2008 7:25:15 PM BY AGENT: Peter ---]

Question: can;t send order

it says that min $25.00 order free shipping it won't let me check out for $53 order it says $200.00 min

Solution:

Dear Jan, thanks for your approach to our help desk. Our retail section has a free shipping for orders with the purchase value of 25USD. Maybe you have happened to place your order to our wholesale section which requires 200USD minimum purchase value. Please visit and place your order to our retail section to this link http://www.piercebody.com/retailshop/shopdisplaycategories.asp. If you need more information please feel free to send us email to retail@piercebody.com. Thank you!

[--- UPDATED: 3/26/2008 7:16:44 PM BY AGENT: Peter ---]

Question: Dropshiping

Hi; I want to be registered to be able to dropship our jewelry orders to our customers with OUR company name on the package as XYYJewelry only (for security purposes). Please advise on what we need to do in order to register with you, & to also make sure that our name is on the package to be shipped to our customer? thanks

Solution:

Hello, thanks for your approach. You can register to this link http://www.piercebody.com/retailshop/shopcustregister.asp then you can start placing your orders. Drop ship orders are automatically name to the customers as sender of the package (eg. XYYJewelry then our company address). We are sending you every update for your drop ship orders from the processing until we ship the order. Shipping confirmation will be send to you for every order you made from us and tracking number was provided (except for ordinary air mail). if you need more information please send us email to retail@piercebody.com. Thank you!

[--- UPDATED: 4/6/2008 7:36:36 PM BY AGENT: Peter ---]

Question: hours for shrowroom

will be in Bangkok May 29th and May 30th buying jewelry, what are your showroom hours? Can I buy wholesale from the showroom ?

Solution:
Hi Sir, thanks for your approach to our help desk. Our showroom opens at 8:30am-7:30pm. Yes, you can directly buy our jewelry products in wholesale to our showroom.If you need more information please send us email to care@piercebody.com. Thank you and have a nice day.

[--- UPDATED: 4/6/2008 7:26:49 PM BY AGENT: Peter ---]

Question: minimum order

I want to order but i have a question, when the minimum qty for an item is 2 is ti possible to order 2 different color or i have to order 2 of the same color.

Solution:

Hi, thanks for your approach to our help desk. Yes, if you are going to place an order in wholesale section you have to choose 2 pieces for one color only. If you need more information please send us eamil to support@piercebody.com. Thank you!

[--- UPDATED: 6/11/2008 8:28:11 PM BY AGENT: Peter ---]

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